FAQ's

FAQ TOPICS

PAYMENTS 

Q What payment methods do you accept?
A

We currently accept Paypal which covers Visa, Mastercard, Discover and American Express.

We also accept payment via bank transfer. See option at checkout.

Q My credit card was declined, what do I do now?
A The majority of declined payments occur because of an incorrect billing address. Ensure that the address is entered accurate and complete. If the problem persists, reach out to your banking institution.

SHIPPING

Q I placed my order, when will it ship?
A Generally, orders placed before 1:00pm CST Monday-Friday will ship the same day. Orders placed after 1:00pm on Friday or anytime Saturday or Sunday will be shipped out on Monday. Further billing verification or incorrect address adjustments may postpone and delay shipment. We have a variety of shipping options to meet your needs. Check them out at: Here
Q What countries do you ship to?
A Unfortunately we only ship within Jamaica as of present.
Q How long does it take to receive my package?
A THINGS TO HAVE  offers a variety of shipping options to meet your needs. We have options that ranges  from overnight, 2-day, and standard 5-7 business days. For our local Montego Bay customers, we also offer a same day pick up. Orders are generally shipped out the same day if purchased before 1:00pm CST Monday - Friday.
Q How do I track my package?
A A tracking number will be provided along with the courier information.
Q My package was returned to THINGS TO HAVE, what do I do?
A Occasionally there are instances where orders are returned to us because of an invalid address or multiple delivery attempts by the shipping company. We will contact you when your shipment arrives back to our distribution center and let you know your options. If you have any questions regarding your shipment, feel free to e-mail us at Info@everydayclassy.com or give us a call at 876-536-0604.

RETURNS

Q How long does it take to process my return?
A It generally takes 3 business days to inspect and process your return after it has arrived to our distribution center. Returns are processed in the order that they are received. 
Q What items cannot be returned?
A Items that have "Final Sale" on the product page along with any bodysuits, swimsuits and underwears cannot be returned.
Q Where do I send my return?
A Before making any returns, please contact our customer service first.

CUSTOMER SERVICE

Q If I received a defective item, what should I do?
A If you happen to receive an item with a manufacturer's defect, you may ship it back. Feel free to give us a call at 876-536-0604 and let us know about any problems that you may experience.
Q What are your customer service hours?
A We are available Monday - Friday, 9:00am - 6:00pm CST to take your call. We can be reached at 876-536-0604.